Fishidy FAQ

If you purchased your Premium subscription through iTunes:

1. Login to the Fishidy mobile app.
2. Open the menu and tap on "Manage".
3. Navigate to the bottom of the screen and tap on "Manage Subscription".

Or, visit https://support.apple.com/en-us/HT202039 and follow the instructions on that page.

If you purchased your Premium subscription through Google Play:

1. Open the Google Play Store on your mobile device.
2. Tap "Menu", then "Account", then "Subscriptions".
3. Find your Fishidy Premium subscription.

Additional details can be found here:

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&oco=1

If you purchased your Premium subscription through the Fishidy website you should have received an email inviting you to access your billing portal where you can manage your subscription. Please doublecheck your junk/spam inbox as these types of emails may end up there. If you did not receive this email, please contact us and we will resend it.

Your password is encrypted so we can't see it or change it for you. Click here to reset your password and follow the instructions on the page.

Follow the instructions below to delete your account from Fishidy. Once an account is deleted all data for your account will be erased. This cannot be undone.

Due to security concerns, we will not process email requests to delete your account.

1. Login to your Fishidy account on fishidy.com.
2. Access your account settings page by visiting fishidy.com/user/update.
3. You will find an option to delete your account.

1. Login to your Fishidy account on fishidy.com.
2. Access your account settings page by visiting fishidy.com/user/update.
3. Select the "Email Notification Preferences" tab.
4. Unselect the emails you wish to no longer receive from us.
5. Click on "Update & Save".

There are a lot of waterways out there and it can take time to collect enough data to add a new one into our system. If you'd like to see a waterway added send us a message with the name, location, description, species of fish that can be caught there, and any additional information you know that would be valuable.

1. Navigate to your account settings page.
2. Select the option for "Change Your Password".
3. First enter your current password, followed by your new password, then click "Update".
4. The next time you login to Fishidy your new password will be activated.

Your password is encrypted so we can't see it or change it for you. Click here and follow the instructions on the page to reset your password.

1. On the right hand side of your account settings page, select "Change Your Email Address".
2. Enter your current email address followed by your new email address then click "Update".

Follow the instructions below to delete your account from Fishidy. Once an account is deleted all data for your account will be erased. This cannot be undone.

Due to security concerns, we will not process email requests to delete your account.

1. Login to your Fishidy account on fishidy.com.
2. Access your account settings page by visiting fishidy.com/user/update.
3. You will find an option to delete your account.

1. Login to your Fishidy account on fishidy.com.
2. Access your account settings page by visiting fishidy.com/user/update.
3. Select the "Email Notification Preferences" tab.
4. Update your email preferences.
5. Click on "Update & Save".

If you purchased your Premium subscription through iTunes:

1. Login to the Fishidy mobile app.
2. Open the menu and tap on "Manage".
3. Navigate to the bottom of the screen and tap on "Manage Subscription".

Or, visit https://support.apple.com/en-us/HT202039 and follow the instructions on that page.

If you purchased your Premium subscription through Google Play:

1. Open the Google Play Store on your mobile device.
2. Tap "Menu", then "Account", then "Subscriptions".
3. Find your Fishidy Premium subscription.

Additional details can be found here:

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&oco=1

If you purchased your Premium subscription through the Fishidy website you should have received an email inviting you to access your billing portal where you can manage your subscription. Please doublecheck your junk/spam inbox as these types of emails may end up there. If you did not receive this email, please contact us and we will resend it.

Please visit our Premium page for more information, pricing, and details about upgrading.

There are two ways to set your privacy.

The first option allows you to keep information private by default including all of your logged posts, spots, catches, and waterways.

1. You can set this by going to your account settings page.
2. Choose "Default Privacy" on the right hand screen.
3. You have the option of sharing information you post with everyone, only your buddies, don't share with anyone, or friends of friends.

The second way is through the map screen when you are marking a spot or catch. This allows you to set the privacy on each spot separately so some may be kept secret while others can be shared with other Fishidy members.

1. When you are logging a spot or catch you will see a padlock icon at the bottom of the screen.
2. Click on it to keep it private, share it with only your buddies, or share it with everyone.

1. Login and use the search tool to find buddies or other anglers on Fishidy.
2. Select the "Follow" button to send a connection request to the user. Please note, you will not be connected with the user until they accept your request.
3. Once your request is accepted, you will be connected and automatically begin following the other user’s activity on Fishidy.

To provide feedback, ask a question, or give us information about a waterway we're missing, please send a message to our customer support team using the contact form on our contact page. We respond to inquiries within 24 to 48 hours, and many times much sooner than that.

Yes! We have both. We have several other social media accounts as well:

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